New PBS documentary includes Atlanta VA enrollment office problems

1:32 pm Nov. 6, 2017

A new PBS documentary that airs tonight examines problems with the VA health care system and includes mention of problems with the national healthcare enrollment system that serves millions of veterans and is overseen by an office in Atlanta.

The film, VA: The Human Cost of War, which airs on public broadcasting television stations nationwide, takes a sweeping look at the history of the Department of Veterans Affairs and

Active shooter scare raises concerns: Is VA crisis center ready for its own crisis?

7:00 am Nov. 2, 2017

When the VA launched the veterans crisis line call center in Atlanta last December it was touted as a critical part of a national system that would answer thousands of calls from distressed and suicidal veterans every day.

But in the rush to open the new center, VA executives seem to have overlooked an important facet of its operation: Adequate crisis training for the center itself. So, on the evening

Did Atlanta’s veterans crisis hotline fall short in helping suicidal veterans?

11:35 am Sep. 19, 2017

VA officials touted a crisis hotline center launched in Atlanta last December as a cornerstone of a renewed push to curb the problem of veteran suicide.

More than 300 staff were hired and trained in Atlanta, and by April VA officials testified before Congress about the crisis line’s success answering the needs of suicidal veterans. The new center and the one operating for years outside Rochester, New York had

Investigation, reassignment for VA managers linked to Atlanta enrollment office

1:00 pm Aug. 29, 2017

Four VA managers linked to the veterans national health care enrollment office in Atlanta have been moved from their positions pending the outcome of an internal investigation.

VA on Tuesday did not disclose the nature of the inquiry. The move is another sign of deep dysfunction at the Atlanta-based Health Eligibility Center (HEC) that oversees the health care enrollment system for millions of veterans across the country.

One of the managers,

Listen to audio of VA manager discuss withholding info for veteran enrollment project

12:00 pm Apr. 21, 2017

Audio recordings obtained by The Atlanta Journal-Constitution reveal a VA manager overseeing a health care enrollment project intentionally withheld critical information from hospital staff across the country that would have made it easier for veterans to gain access to care.

The audio recordings involve internal discussions by VA leaders last year overseeing a project to clear up a backlog of hundreds of thousands of veterans health care applications.

The manager describes how he’s